Shipping policy
Shipping Costs
Shipping costs are displayed at checkout. From time to time, Ilhance may offer free shipping promotions or discounts. These offers are temporary and subject to change.
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Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
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Shipping & Delivery Time
Estimated delivery times are as follows:
• Processing time: 1–2 business days
• Shipping time: 4–6 business days
Total estimated delivery time: 5–8 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances beyond our control.
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Order Cut-Off Time
Orders placed before 11:00 PM Pacific Time (GMT-08:00) will be processed the same or next business day. Orders placed after this time will be processed on the following business day.
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Shipping Destination
Ilhance ships orders from its international warehouse. Shipping availability may vary by destination. Any customs duties, import taxes, or additional fees imposed by local authorities are the responsibility of the customer.
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Order Confirmation
After placing your order, you will receive a confirmation email containing:
• Your order number
• Your proof of payment
If you have any questions or did not receive your confirmation email, please contact us at: info@ilhance.com
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Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email including a tracking number.
Tracking information may take up to 48 hours to become active.
If you have not received tracking details within 4 business days, please contact us at info@ilhance.com and we will assist you.
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Cancellation Policy
You may cancel your order within 1 hours after placing it, as long as the order has not yet entered the processing stage.
To request a cancellation, please contact us as soon as possible at info@ilhance.com.
Once the 1-hour cancellation window has passed, or if the order has already been processed, the order can no longer be cancelled. In that case, our Return & Refund Policy will apply after delivery.
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Order Acceptance & Fraud Prevention
Ilhance reserves the right to refuse or cancel any order at any time for reasons including, but not limited to:
• Incomplete or incorrect customer information
• Suspected fraud or unauthorized transactions
• Payment verification issues
We may request additional verification before accepting an order, such as address confirmation, proof of identity, or payment verification.
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Price Accuracy
We strive to ensure all pricing information on our website is accurate. However, errors may occasionally occur.
If a pricing error is identified, we reserve the right to cancel the order, even if it has already been confirmed and paid. In such cases, you will be notified and fully refunded.
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Custom Products
For custom or made-to-order products, we may contact you separately to confirm specifications before processing and shipping your order.