FAQS
Check out our frequently asked questions (FAQ) below to quickly find answers to common questions.
If you still need help, you can find our contact information at the bottom of the page.
1. How long does delivery take?
1. How long does delivery take?
Order deadline: 11:00 PM (GMT-08:00) Pacific Standard Time (Vancouver).
Orders placed after this time will be processed on the next business day.
Order processing time: 1-2 business days (Monday-Friday)
Once your order is processed, it will be handed over to the courier company.
Estimated delivery time: 3–5 business days (Monday–Friday).
Please note that delivery times may vary depending on the efficiency of the shipping provider or external factors.
Total delivery time: 4–7 business days (Monday–Friday)
2. How much does shipping cost?
2. How much does shipping cost?
We offer free shipping on all orders.
3. What is your return policy?
3. What is your return policy?
We have a 30-day return policy . You have 30 days from the date you receive your order to initiate a return.
4. When will I receive my refund?
4. When will I receive my refund?
Once your return is received and approved, the amount will be refunded to your original payment method.
Refunds typically take 10 business days , depending on your bank or payment provider.
5. How can I contact customer service?
5. How can I contact customer service?
Our support team is here for you!
Phone: +31 6 16 97 43 18
Email: info@ilhance.com
Address: Violierstraat 31, 5644PW, Eindhoven, Noord-Brabant, The Netherlands
VAT identification number: NL003084256B65
Trade number: 77382218
Customer Service:
Monday to Friday: 09:00 - 17: 00
We strive to respond within 2 business days.